Privacy Policy

At RV Nurse, LLC, we’re committed to providing quality RV repair and maintenance services. Below are our policies to ensure a smooth experience for you, our valued customer. Please review them carefully and reach out with any questions!

• Services or parts purchased are eligible for a refund within 7 days if the work/part is defective or not as agreed. Refunds require proof of payment and are issued to the original payment method. Labor is non-refundable once completed unless faulty.

• We accept cash, credit/debit cards (Visa, Mastercard), and checks (PayPal in some instances). Full payment is due upon completion of service unless otherwise agreed.
• A 50% deposit may be required for parts orders or extensive repairs.
• Card on File Requirement:
   
  • If no one will be present during service, we require a credit card on file for billing.
  • If we experience difficulty collecting any payments, a card must be on file before discussing or scheduling future services.

• Parts ordered will have shipping costs disclosed upfront. Delivery typically takes 3-10 business days (unless special order that may take longer), depending on availability. We’ll notify you if delays occur. Contact us within 48 hours if parts arrive damaged.

• Your personal information (e.g., name, contact details, payment info) is kept secure and used only for service purposes. We do not share it with third parties without your consent.

Reach us at 423-397-2266 or on at rvnurse@rvnurse.com, Monday-Friday, 8 AM-4 PM. We aim to respond within 24 hours. For urgent issues, please call.

• Cancellations must be made 24 hours before your scheduled appointment to avoid a $100 fee. No-shows without notice will incur the full-service call fee.

• Parts and labor carry a 90-day warranty against defects, unless otherwise specified. Contact us to file a claim. Warranty does not cover misuse or pre-existing issues.

• We ask for respectful communication and behavior. We reserve the right to refuse service to anyone acting abusively or disruptively.

• Any new issue incurs a $100 Service Call Fee and is charged 1 hour of labor, which is used for diagnosing each issue.  RV Nurse reserves the right to waive multiple Service Call Fees except the 1st one, unless it is under extremely abnormal circumstances.
• Estimates are provided before repair work starts, after the Service Call Fee and first hour of labor are charged.
• Prices include labor and parts; taxes are added at checkout.
• Additional fees or estimate changes may occur if technicians find new issues during repairs.
• We’ll communicate any updates to you as they happen.
• Emergency Services do inherit an addition $100 Fee.
• Service Call Fee is charged to any job or task that is booked in our scheduling system for any length of time.

• Please arrive on time or notify us if delayed. Late arrivals may need to reschedule. We’ll confirm appointments 24 hours in advance.

• Services depend on technician availability and part stock. We’ll inform you if delays occur due to backorders or scheduling changes or interruptions.

• If you’re unhappy with our service, contact us within 7 days at 423-397-2266 or rvnurse@rvnurse.com. We’ll work to resolve issues within a timely manner.

• Weather Restrictions: For technician safety, we cannot climb on roofs, ladders, or elevated areas during precipitation or adverse weather (e.g., rain, snow, hail, heavy dew, fog/mist, strong winds). Work will be rescheduled if conditions are unsafe.  
• Roofing material installation allowances are between 40-degree and 120-degree surface temperature only.
• Roof Condition Disclosure: RV owners must inform us if the roof has not been properly maintained, inspected, or if incidents (e.g., damage, degradation) have compromised its integrity or any rooftop devices. This includes issues related to original manufacturer recommendations, specifications, safe operating procedures, or warnings from OEM/aftermarket parts companies. Failure to disclose may result in service refusal or additional fees for unforeseen risks.